Shipping policy

Shipping Policy

Ruby & Dot

Good things are worth waiting for. Every Ruby & Dot piece is carefully prepared, packaged, and sent with love. Here's everything you need to know about getting your jewelry from us to you.

Processing & Production Times

Many of our pieces are made to order, especially for you.

  • Ready-to-ship pieces: Typically dispatched within 2–5 business days.

  • Made-to-order jewelry: Please allow approximately 4–6 weeks for production before dispatch.

  • Custom and bespoke orders: Production timelines are quoted individually, based on the complexity of each project, and confirmed before work begins.

Please note that production times are estimates. As each piece is individually crafted, occasional delays may occur. If there's a significant change to your expected timeline, we'll be in touch. Delivery time is additional and begins once your order has been dispatched.

Shipping & Delivery

We ship from Israel and offer both domestic and international delivery.

Within Israel

Orders are delivered door to door by Israel Post, typically 3–5 business days after dispatch. Our standard shipping arrangement in Israel includes insurance coverage of up to ₪25,000. For orders above ₪25,000, we arrange an alternative courier with insurance covering the full declared value of your jewelry.

International Shipping

We offer international shipping to selected destinations, including the United States. International orders are shipped with tracking. Delivery to the United States typically takes 5–10 business days after dispatch, depending on the courier.

Complimentary shipping on all orders to Israel and the United States. No minimum purchase required. Please note that delivery estimates are not guarantees. They begin once production is complete and your order has been dispatched, and may be affected by weekends, public holidays, or customs delays.

Customs, Duties, and Taxes (DDU): International orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means our prices do not include customs duties, import taxes or other charges imposed by the destination country. These charges are not collected by Ruby & Dot at checkout; they are the customer's responsibility and are payable on arrival. Customs policies vary widely by region, so please contact your local customs office for details before placing an order.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available.

A signature may be required upon delivery.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the sole responsibility of the recipient and are not included in the product or shipping price.

Ruby & Dot is not responsible for delays caused by customs clearance or local import procedures.

Incorrect Addresses & Undeliverable Packages

Please double-check your shipping details before completing your purchase.

If you notice an error, contact us as soon as possible. We'll do our best to update your details before dispatch.

We cannot guarantee address changes once an order has shipped. Additional shipping charges resulting from incorrect addresses, refused deliveries, or unclaimed packages may be the customer's responsibility.

Lost or Damaged Packages

Your jewelry matters to us, and we want it to arrive safely.

If your order arrives damaged, please contact us within 48 hours of delivery, including your order number and clear photographs of the packaging and item.

If your package appears lost or hasn't arrived within the expected delivery window, please get in touch so we can investigate with the shipping provider.

Please retain all original packaging until the matter has been resolved.

A Little Note About Made-to-Order Jewelry

Because many Ruby & Dot pieces are created individually, production and shipping are two separate stages.

The estimated delivery timeframe begins once your piece has been completed and dispatched, not from the date the order is placed.

We promise to keep you informed along the way.

Questions?

We're always happy to help.

For shipping questions, special delivery requests, or updates on your order, please contact us at:

hello@rubyanddotdesigns.com

Thank you for choosing Ruby & Dot. We can't wait for your piece to find its way to you.